Client Service Executive


  • Открытая
  • 15 мая 2024, 16:04



NielsenIQ проверен hh.ru

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  • Москва
  • Требуемый опыт работы:
    От 1 года до 3 лет
  • Полный день
  • Полная занятость

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We are looking for an open, proactive and client oriented new member of our big and friendly team of professionals. This role gives a unique opportunity to work with big international FMCG manufacturers, gain retail measurement expertise, and enhance your career at NielsenIQ. If you are eager to work with the group of major FMCG manufacturers, build business relationships and provide exceptional service, please read through the job description and apply!

RESPONSIBILITIES

  • Provides help and support to our key Clients day to day by answering questions, resolving issues and providing market expertise and knowledge of Nielsen core product;
  • Creates and formalizes new approaches to implement, based on the Client requests, to ensure the commitments and expectations are met / exceeded;
  • Identifies client’s business needs and ways to resolve them through Retail Audit database;
  • Proactively proposes client solutions to make simpler, more sustainable, less costly maintenance of the client database;
  • Translates client needs into instructions, suitable for execution for all internal departments to ensure the commitments and expectations are met / exceeded;
  • Provides direct support to clients / client service organization in case a client raises a data quality issue. Ensures relevant actions are put in place;
  • Builds productive relationships with internal department: Commercial and Operations;
  • Manages expectations of both internal and external stakeholders.

QUALIFICATIONS

  • Data-driven background from university or previous work will be an advantage (economics, analytics, data processing, marketing)
  • Good communication skills, both verbal and written
  • Good relationship management skills
  • Client orientation
  • Confident and enthusiastic person who is able to manage a varied and unpredictable workload with minimum supervision
  • Good Business English knowledge, both verbal and written

WE OFFER:

  • Competitive salary
  • Life and health insurance
  • Corporate laptop and sim-card
  • Work in an international, multicultural environment
  • Access to learning platforms, mentorship programms and educational support to keep developing your skills
  • Peer-to-peer recognition program to enable feedback sharing and reward your achievements
  • Employees are provided access to PrimeZone Corporate Benefits Program (fitness, travel, restaurants, entertainment, etc.)
  • Social and corporate events
  • Office is near Tretyakovskaya metro station (Hybrid working module).

ABOUT NielsenIQ

We are the most trusted source for complete consumer intelligence as we have for nearly 100 years. Our ability to provide global retailers, manufacturers and partners with the most comprehensive data, analysis and insights will remain unmatched.

We deliver the complete truth. That’s why we are unrelenting in our pursuit of the most comprehensive data sets, measuring all transactions equally to deliver the knowledge people need. Our best-in-class data scientists and analysts simplify the complexity of this information, illuminating powerful insights through clear, compelling stories. We capture the world as it truly is to enable leaders to look forward and empower businesses to make decisions with confidence.

Check our current job openings now to begin your NielsenIQ journey.




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